Refunds and purchase help

Updated November 9, 2026

Changed your mind? Request a full refund within 14 days of your Family Pack purchase.

How to request a refund or cancel

Email support@memici.com with your order reference and a clear statement that you want a refund or wish to cancel. You may use: “I cancel my Beat My Shed Family Pack purchase made on [date], order [reference].” Do not send card details. You can also use the support instructions on your payment receipt.

The 14-day promise applies even if you have played. We do not ask you to waive mandatory cancellation rights. Refunds are returned through the payment provider to the original payment method; processing time depends on the provider and your bank. Refunding removes the associated pack entitlement.

If something is wrong

Contact us if a purchase does not work or does not match its description. Your statutory rights, including remedies for faulty digital content and any applicable cancellation rights, are additional to our 14-day promise and are not limited by it. Tell us if a child made an unintended purchase so we can investigate and help.

Seller and records

The checkout and receipt identify the seller for your transaction. Keep your receipt and order reference. The game's purchase system may use browser storage to restore your purchase; clearing it can prevent automatic restoration. Contact us if you need help.